How to arrange the replacement vehicle?
You can arrange the replacement vehicle:
- via web form
- by calling us at +420 296 333 666
- by sending an e-mail to nahradnivozy@drivalia.com
Replacement vehicle
When your car breaks down, you need another one right away, right? We will arrange a replacement vehicle for you within a few hours. You can order a replacement vehicle simply by contacting us through web form, e-mail or phone.
Tip!
If your leased vehicle breaks down, please call the assistance service, if the breakdown happens while you're using the replacement vehicle, please call directly the provider of the replacement vehicle.
Advantages of replacement vehicle from Drivalia
-
No extra administration
You don't have to fill out a written order form. You can order the replacement vehicle by phone or e-mail and we will take care of the rest. -
Quick delivery of the vehicle
The vehicle is arranged typically within 2-4 hours, depending on the current availability of the vehicle category you selected. The guaranteed delivery time is 24 hours within the Czech Republic. -
Vehicle is delivered and picked-up free of charge
Vehicle delivery and vehicle pick-up is free of charge for these locations - Prague, Brno, Ostrava - and for the entire Czech Republic in case of rentals exceeding 6 days. -
Prices without hidden fees
You only pay for the rental and the fuel - no charges for extra mileage and no other fees. -
Service can be set up according to the contract
You make the choice regarding the vehicle category in the contract. It is our job to make sure that you receive the right category and to provide optimal use of the service. -
High-quality partners
Replacement vehicles are arranged through high-quality and trusted contractual partners. -
Replacement vehicle as well as short-term rental
We can provide a replacement vehicle for your leased car, as well as a short-term rental of a car for any other mobility needs you may have - at the same price and comfort. -
Car accessories rental
We can arrange rental of car accessories together with the replacement vehicle, such as navigation, roof holders, roof boxes, etc. -
Wide range of high-quality cars
We will arrange also less common types of vehicles, incl. luxury cars, minibuses, pick-up vehicles, SUV, 4X4, automatic transmission, etc. We guarantee high-quality vehicles equipped with highway sticker, compulsory accessories and with seasonal tires.
FAQ concerning the replacement vehicle service
Do you have a vehicle break down and you need to arrange road assistance and replacement vehicle at the same time?
Please call the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 2).
Do you need to have your car serviced and stay mobile along the way?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle servicing. You can order it through your digital car DriverPass, through the web form or by calling the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 3).
Do you need a replacement vehicle for any other reason?
Please call the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 4) or send your request/order via e-mail to nahradnivozy@drivalia.com.
Do you need a replacement vehicle during the repair of an insured damage?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle repair. Please call the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 1).
You can continue using the vehicle provided through the assistance service, however, the costs will be charged to your company. If you don’t want to use the vehicle provided through the assistance service after the free period, please call the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 2).
The category of the replacement vehicle is determined by the contract between your company and Drivalia. You can find the information in the digital card DriverPass in the section „My services“. For more information please contact your company’s fleet manager or write to us. We can also help you at the Drivalia non-stop hotline for drivers at +420 296 333 666.
If your replacement vehicle was provided through the assistance service, please call the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 2). If the car is from the dealer or from other provider, please contact them at the phone number given in the handover protocol to the vehicle.